avaya phone 9608 manual

Key Features of the Avaya 9608

The Avaya 9608 IP Deskphone is equipped with an array of advanced features designed to enhance productivity and user experience. It features a 3.5-inch backlit color display, providing clear visuals and easy navigation through its intuitive interface. The phone supports HD audio, ensuring crystal-clear voice quality in both handset and speakerphone modes, which is essential for professional communication.

One of the standout features of the Avaya 9608 is its 24 programmable call appearance/feature buttons. These buttons can be customized to meet individual needs, allowing users to assign frequently used functions, such as call forwarding, speed dial, or access to directories, directly from the phone. Additionally, the phone includes a message waiting indicator, which alerts users to new voicemails through a visual light on the top right corner of the device.

The Avaya 9608 also supports integration with Avaya’s unified communication solutions, enabling seamless collaboration and access to advanced call management features. With its ergonomic design, built-in headset compatibility, and robust performance, the 9608 is a versatile and reliable choice for businesses seeking to optimize their communication systems.

Installation and Setup

The Avaya 9608 IP Deskphone requires a power source, either via a PoE switch or an external power adapter. Connect the Ethernet cable to your network and follow on-screen prompts to complete the setup. Ensure the phone is updated with the latest firmware for optimal performance.

Physical Installation

The Avaya 9608 IP Deskphone is designed for easy physical installation. First, ensure all components are included: the phone, power adapter, Ethernet cable, and optional headset. Place the phone on a flat surface or mount it on a wall using the provided stand or wall-mount kit.

Connect the Ethernet cable to the phone’s LAN port and the other end to a PoE-enabled switch or a standard network switch with a power adapter. If using a headset, plug it into the dedicated headset jack. Power on the device and wait for the boot process to complete.

Adjust the phone’s position for optimal viewing and comfort. Use the adjustable stand to tilt the display to your preferred angle. Ensure the phone is placed in a well-ventilated area, away from direct sunlight and moisture. Finally, verify that all LED indicators are functioning properly to confirm successful installation.

Refer to the manual for specific mounting instructions and safety precautions to ensure proper installation and longevity of the device.

Network Configuration

Configuring the Avaya 9608 IP Deskphone on your network involves several steps to ensure proper communication. First, connect the Ethernet cable to the phone’s LAN port and the other end to a Power over Ethernet (PoE) switch or a standard network switch with a power adapter. If using a PoE switch, the phone will automatically power on and obtain an IP address via DHCP.

If DHCP is not available, manually configure the IP address, subnet mask, and default gateway using the phone’s menu. Access the network settings by pressing the Menu key, navigating to Network, and selecting Network Configuration. Enter the static IP details using the keypad and save the changes.

For optimal performance, configure Quality of Service (QoS) settings to prioritize voice traffic. This can be done through the phone’s web interface or by consulting your network administrator. Ensure the phone is connected to a VLAN designated for voice traffic to maintain call quality and security.

Once configured, verify connectivity by making a test call. If issues arise, check the physical connections, IP address assignment, and network settings. Refer to the Avaya 9608 manual for detailed instructions on advanced network configurations and troubleshooting.

Initial Setup and Configuration

After physically installing the Avaya 9608 IP Deskphone, the next step is to perform the initial setup and configuration. Begin by powering on the phone and allowing it to boot up completely. Once the home screen appears, press the Menu key to access the phone’s settings.

Navigate to the Settings menu and select Date and Time to configure the correct date, time, and time zone. This ensures that call logs and other time-sensitive features function accurately. Next, go to Language to select your preferred language for the phone’s interface.

To access voicemail, press the Message key. Follow the prompts to set up your voicemail password and greeting. For directory access, navigate to the Contacts menu, where you can sync with your personal or shared directories.

Once these initial settings are configured, press the Save button to confirm your changes. Finally, test the phone by making a call to ensure everything is working properly. Refer to the Avaya 9608 manual for additional guidance on customizing your setup.

Phone Interface and Navigation

The Avaya 9608 features an intuitive interface with a vibrant color display. Use the Menu button to access settings, and navigate with the arrow keys. The phone supports touchtone dialing and customizable buttons for streamlined operation.

• Up/Down arrows for scrolling through menus and options.
• Back to return to the previous screen.
• OK/Select to confirm selections;

Display Screen Overview

The Avaya 9608 features a high-resolution color display that provides clear and intuitive access to phone functions. The main screen displays call appearances, feature buttons, and status indicators. At the top, you’ll see your extension number, date, and time, while the bottom shows soft keys for navigation and feature access.

• Prompt Line: Displays contextual information, such as menu options or caller details.
• Call Appearances: Shows active calls and lines, with visual indicators for call status (e.g., ringing, on hold).
• Feature Buttons: Labels for programmable buttons appear dynamically, allowing easy access to functions like voicemail or directories.
• Message Waiting Indicator: A visual alert appears when you have new voicemail messages.
• Navigation: Use the arrow keys to scroll through options and the OK/Select button to confirm actions.

The display is customizable, with options to adjust brightness and contrast for optimal viewing. The interface is designed to be user-friendly, ensuring seamless navigation and access to all phone features.

Buttons and Their Functions

The Avaya 9608 IP Phone is equipped with a variety of buttons designed to streamline communication and enhance user experience. These buttons provide quick access to essential functions, making it easier to manage calls and features efficiently.

• Handset: Lift to answer or place a call. The handset offers high-quality audio for clear conversations.
• Speaker: Enables hands-free calling. Press to activate or deactivate the speakerphone mode.
• Headset: If a headset is connected, this button allows you to switch to headset mode for private calls.
• Mute: Toggles the microphone on or off during a call, ensuring privacy when needed.
• Volume: Adjust the ringer or speaker volume using the “+” and “-” buttons.
• Call Appearances: 24 programmable buttons display active calls, features, or extensions, with labels shown on the screen.
• Navigation Keys: Use the up, down, left, and right arrows to scroll through menus and select options. The OK/Select button confirms choices.
• Features: Dedicated buttons for voicemail, directories, and other advanced functions simplify access to frequently used features.

Each button is strategically placed for intuitive operation, ensuring that users can navigate and manage calls without complexity.

Navigational Controls

The Avaya 9608 IP Phone features an intuitive navigation system designed to simplify menu access and call management. The navigational controls are centrally located, making it easy to explore and utilize the phone’s advanced features.

• Up and Down Arrows: These buttons allow you to scroll through lists, menus, and call logs. Use them to navigate through the phone’s interface effortlessly.
• Left and Right Arrows: These buttons enable you to move between tabs or screens within a menu, providing quick access to different settings or features.
• OK/Select Button: Located in the center of the navigation cluster, this button confirms selections or actions, such as saving settings or initiating a function.
• Back Button: Pressing this button returns you to the previous screen or menu, allowing you to exit without making changes.
• Home Button: This button navigates back to the phone’s main screen, providing quick access to the primary interface.

These navigational controls are designed to enhance usability, ensuring that users can efficiently explore and utilize the phone’s features without confusion.

Features and Functionality

The Avaya 9608 offers a range of advanced features, including HD audio, 24 programmable buttons, and integrated voicemail. It supports call logging, directory access, and customizable settings, ensuring robust communication and productivity for business environments.

Basic Call Handling

The Avaya 9608 IP phone provides intuitive call handling features designed to streamline communication. Users can make calls by lifting the handset, pressing the speakerphone button, or using a headset if connected. To place a call, simply dial the desired number using the keypad or select a contact from the directory. The phone also supports call answering by pressing the speaker button or lifting the handset.

To end a call, users can hang up the handset, press the speaker button, or use the “End Call” softkey. The phone also features call transfer functionality, allowing users to transfer calls to another extension by pressing the “Transfer” button, dialing the target extension, and confirming the transfer. Additionally, the “Hold” button enables users to place a call on hold, with the option to resume it later.

The Avaya 9608 supports call muting, which disables the microphone, ensuring privacy during conversations. Volume control buttons allow users to adjust the speaker or handset volume for optimal call quality. These basic call handling features are essential for efficient communication, making the Avaya 9608 a versatile tool for daily use in business environments.

Advanced Call Management Features

The Avaya 9608 IP phone offers a range of advanced call management features to enhance user productivity. One key feature is the ability to pick up calls ringing on other phones, either within a preprogrammed group or by using the Directed Call Pickup function, which requires entering the specific extension. This ensures seamless call handling in team environments. Additionally, the phone supports call forwarding, allowing users to redirect incoming calls to another extension or external number, ensuring calls are never missed.

Another advanced feature is the call parking capability, which enables users to place a call on hold and retrieve it from another phone within the system. This is particularly useful for transferring calls between offices or teams without disconnecting the caller. The phone also supports conference calling, enabling users to host meetings with multiple participants directly from the phone. Furthermore, the Avaya 9608 allows for call bridging, where users can connect two separate calls into one, facilitating quick consultations or adding another party to an ongoing call. These advanced features make the Avaya 9608 a powerful tool for efficient and flexible communication management in dynamic work environments.

Voicemail Access and Management

The Avaya 9608 IP phone provides seamless integration with voicemail systems, allowing users to manage messages efficiently. The phone features a message waiting indicator, illuminated when new voicemail messages are present. Users can access their voicemail by pressing the dedicated MESSAGE button, which directly connects to the voicemail system. Once logged in, users can listen to messages, delete them, or save them for later review.
The voicemail system also supports advanced features such as message forwarding and reply. Users can navigate through voicemail options using the phone’s navigational controls, such as the up and down arrows, to scroll through messages or access additional features. The phone’s display screen provides visual prompts, making it easy to manage voicemail without memorizing complex commands.

For added convenience, the Avaya 9608 allows users to return calls directly from the voicemail menu by selecting the callback option. This streamlined process ensures quick and efficient communication. The integration of voicemail with the phone’s interface enhances productivity, enabling users to handle messages and calls with minimal effort.

Directory Access and Usage

The Avaya 9608 IP phone offers seamless access to directories, enabling users to quickly locate and contact colleagues or external numbers. The phone features a dedicated CONTACTS button, which provides access to both personal and shared directories. Users can store frequently dialed numbers in their personal directory, while the shared directory allows access to the entire organization’s contact list.

To access the directory, press the CONTACTS button, and use the navigation keys to scroll through the list of names. The phone’s display screen will show the contact’s name, number, and extension, making it easy to identify the desired contact. Once a contact is selected, the phone automatically dials the number, streamlining the calling process.

The directory feature also supports advanced search functionality, allowing users to quickly find specific contacts by scrolling through the list or using alphabetical navigation. Additionally, the Avaya 9608 supports synchronization with corporate directories, ensuring that the contact information is always up-to-date. This feature enhances collaboration and productivity by providing quick access to essential contacts directly from the phone interface.

Call Logging and History

The Avaya 9608 IP phone provides a comprehensive call logging and history feature, allowing users to track and manage their calls efficiently. The phone stores a detailed record of recent calls, including missed, dialed, and received calls, with information such as caller ID, timestamp, and call duration. This feature is accessible via the phone’s menu, enabling users to review their call history at any time.

Users can navigate through the call logs using the phone’s navigational controls, such as the up and down arrow keys. The call history is displayed on the phone’s screen, showing the caller’s name (if available), phone number, and the date and time of the call. This makes it easy to identify and return missed calls or follow up on important conversations.

The Avaya 9608 also supports advanced call logging features, such as filtering calls by type (e.g., missed, incoming, or outgoing) and sorting calls by date or alphabetical order. Additionally, users can use the search function to quickly locate specific calls within the log. This robust call logging capability enhances productivity by providing a clear and organized record of all communication activity.

Customization and Configuration

The Avaya 9608 allows for extensive customization to meet individual user needs. Users can program buttons for custom functions, adjust display settings, and customize ring tones and alerts. Language and locale settings can also be configured for a personalized experience.